Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern access to and use of SmartHub, a business platform and operational web application operated by Smartports AB (“Smartports”, “we”, “our”, or “us”).

By accessing or using SmartHub, users agree to comply with these Terms and all applicable laws and regulations.

If you do not agree with these Terms, you must not access or use SmartHub.

2. About SmartHub

SmartHub is a modular operational and collaboration platform developed and operated by Smartports AB.

The platform supports:

• • Internal business operations
• • Customer and project management
• • Subcontractor coordination
• • Client collaboration
• • Workflow and task management
• • Reporting and analytics
• • Document management
• • Communication and scheduling
• • Operational and planning activities

SmartHub may include modules and operational systems such as:

• • SmartSales
• • SmartProjects
• • SmartFinance
• • SmartBoards
• • SmartMarketing
• • Explore / Smart3D
• • Shared operational tools and dashboards

Access to functionality depends on assigned permissions, project involvement, and organizational roles.

3. Authorized Users

SmartHub may be used by:

• • Smartports employees
• • Contractors and subcontractors
• • Approved external partners and stakeholders
• • Authorized client users
• • Business collaborators approved by Smartports AB

Users may access only the information and functionality specifically assigned to them.

Unauthorized access or misuse of SmartHub is strictly prohibited.

4. User Accounts & Authentication

SmartHub uses Google OAuth authentication.

Users authenticate using their Google account and SmartHub may access:

• • Name
• • Email address
• • Basic profile information

OAuth scopes currently used:

• • openid
• • email
• • profile

SmartHub does not store Google account passwords.

Users are responsible for:

• • Maintaining the confidentiality of their account access
• • Securing devices used to access SmartHub
• • Preventing unauthorized use of their account
• • Immediately reporting suspected unauthorized access

Smartports AB reserves the right to suspend or restrict access where suspicious, unauthorized, or harmful activity is detected.

5. Client, Partner & Subcontractor Access

SmartHub supports controlled access for:

• • Clients
• • External stakeholders
• • Operational partners
• • Subcontractors
• • Approved collaborators

Access may include visibility into:

• • Projects
• • Workflows
• • Documents
• • Reports
• • Schedules
• • Operational updates
• • Shared communication

Certain external access may be provided in a read-only format.

Smartports AB controls:

• • Access permissions
• • Information visibility
• • Module availability
• • User roles and restrictions

External users may access only information relevant to their authorized operational scope.

6. Acceptable Use

Users agree not to:

• • Access unauthorized systems or information
• • Share credentials or accounts
• • Upload malicious or harmful content
• • Attempt to bypass security controls
• • Interfere with platform stability or availability
• • Use SmartHub for unlawful or fraudulent purposes
• • Extract or distribute confidential information without authorization
• • Reverse engineer or exploit platform functionality

Smartports AB reserves the right to investigate misuse and take appropriate action where necessary.

7. Role-Based Access & Permissions

SmartHub uses role-based and permission-based access controls.

Access to:

• • Projects
• • Workflows
• • Financial information
• • Documents
• • Client information
• • Administrative functionality

is restricted based on assigned permissions and operational responsibilities.

Users must not attempt to access information outside their authorized scope.

8. Documents & Uploaded Content

Users may upload:

• • Documents
• • Reports
• • Images
• • PDFs
• • Project-related files
• • Operational documentation

Users are responsible for ensuring uploaded content:

• • Complies with applicable law
• • Does not infringe intellectual property rights
• • Does not contain malicious code or harmful material
• • Is appropriate for operational use within SmartHub

Smartports AB reserves the right to remove content that violates these Terms or creates operational, legal, or security risks.

9. AI-Assisted Features

SmartHub may include AI-assisted operational functionality including:

• • Workflow summaries
• • Text summarization
• • Internal automation support
• • Document processing assistance
• • Operational context tools

AI-assisted features are intended to support operational workflows and human decision-making.

SmartHub does not use customer data to train public AI models.

10. Third-Party Services & Integrations

SmartHub may integrate with third-party providers including:

• • Google APIs and Google Workspace services
• • AWS cloud infrastructure
• • SendGrid
• • OpenAI
• • Internal and operational business systems

Third-party services are subject to their own terms and privacy policies.

Smartports AB is not responsible for outages or issues originating from external providers outside its operational control.

11. Availability & Service Operation

Smartports AB aims to maintain reasonable platform availability and operational stability.

However, SmartHub is provided on an “as available” basis and uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur due to:

• • Maintenance
• • Security updates
• • Infrastructure upgrades
• • Operational improvements
• • Third-party service interruptions
• • Unexpected technical issues

Features and functionality may be modified, updated, restricted, or discontinued at any time.

12. Security Responsibilities

Users are responsible for:

• • Maintaining account security
• • Using secure devices and networks
• • Following organizational security requirements where applicable
• • Reporting suspected unauthorized access or security incidents

Smartports AB implements technical and organizational safeguards but cannot guarantee absolute security.

13. Intellectual Property

SmartHub, including its:

• • Software
• • Platform structure
• • Designs
• • Operational systems
• • Workflows
• • Branding
• • Internal tools
• • Visual assets
• • Documentation

remains the intellectual property of Smartports AB unless otherwise stated.

Users may not:

• • Copy
• • Redistribute
• • Commercially exploit
• • Reverse engineer
• • Republish

any part of SmartHub without written authorization from Smartports AB.

14. Confidentiality

Users may gain access to confidential operational and business information through SmartHub.

Users agree to maintain confidentiality regarding:

• • Customer information
• • Financial information
• • Project data
• • Internal workflows
• • Operational planning
• • Technical systems
• • Business communications
• • Internal documentation

Confidential information must not be disclosed without authorization.

15. Suspension & Termination

Smartports AB may suspend or terminate access:

• • For security reasons
• • For violations of these Terms
• • Upon termination of business relationships
• • Where required by law
• • To protect operational integrity or other users

Upon termination, access to SmartHub may be revoked immediately.

16. Limitation of Liability

To the maximum extent permitted by applicable law:

• • SmartHub is provided on an “as available” and “as is” basis
• • Smartports AB does not guarantee uninterrupted or error-free operation
• • Smartports AB shall not be liable for indirect, incidental, or consequential damages arising from platform usage

Nothing in these Terms excludes liability where exclusion is prohibited by law.

17. Privacy & Data Protection

Use of SmartHub is also governed by the SmartHub Privacy Policy.

Users are encouraged to review the Privacy Policy for information regarding:

• • Data processing
• • Security
• • User rights
• • Retention practices
• • GDPR-aligned measures

18. Changes to These Terms

Smartports AB may update these Terms periodically.

Updated versions will be published within SmartHub or related services together with an updated effective date.

Continued use of SmartHub after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Sweden, unless otherwise required by applicable law.

20. Contact Information

For questions regarding these Terms, please contact: